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The Department of Trade and Industry (DTI) is pleased to inform the public that it signed a Memorandum of Agreement (MOA) with the Association of International Shipping Lines, Inc. (AISL) signed a Memorandum of Agreement (MOA) as an added measure to eliminate the incidence of abandoned and/or undelivered balikbayan boxes.

DTI Undersecretary Zenaida C. Maglaya and AISL President Edgar C. Milla both committed to collaborate and exchange information to ensure that balikbayan boxes sent by overseas Filipinos to their families and relatives in the Philippines are delivered to rightful consignees. 

Maglaya acknowledged, “The Department is grateful to the AISL and its member lines for assisting government in its effort to protect the rights of Filipinos, particularly those overseas.”

“We believe that through DTI’s partnership with AISL, the number of complaints on abandoned and undelivered balikbayan boxes will be significantly reduced,” she added. 

The DTI-AISL agreement specifies DTI regularly provides PSB advisory that includes the lists of accredited seafreight forwarders; foreign consolidators and its local counterparts, and freight forwarders with pending administrative cases and complaints. The role of the AISL is to screen incoming shipments in their ports of origin. 

DTI explains that with proper information from DTI, the shipping lines may refuse carriage of consolidated balikbayan box shipments if the foreign consolidator is in DTI’s Advisory of those companies and/or the Philippine agent/freight forwarder with complaints at DTI or has no DTI accreditation to engage in freight forwarding business. DTI also explains that shipments of foreign consolidators whose Philippine agents are not DTI-accredited may also be denied. 

AISL is a non-stock, non-profit corporation which consists of 41 container shipping lines calling Philippine ports and carrying around 85 percent of the volume of Philippine containerized export and import cargoes. It is recognized as the spokesman of international container shipping in the Philippines. 

For the list of accredited sea freight forwarders, visit or communicate with DTI-PSB, or click the link below: 

Philippine Shippers’ Bureau
2/F Department of Trade and Industry Building
#361 Sen. Gil J. Puyat Avenue, Makati City
Metro Manila 1200 Philippines
Tel Nos.: (+632) 751-0384 loc 2212/2213; (+632) 751-3309